IN BRIEF AirRadio recently announced it has added a digital communications service dedicated to airports to its existing portfolio of systems at London Heathrow airport. Known as AR-en – the Enhanced Network from AirRadio – the system has been deployed to allow customers at the world’s busiest international airport the opportunity to maximise the use of data applications for operational processes over a private business radio network. INFORM has implemented GS RealTime and GS Rostering at the aircraft cleaning department of OCS to optimise rostering and real-time allocation processes as well as communications at London Heathrow’s T1 and T4. The rollout was executed by OCS. 16 JUNE 2008 GHI Telephonic check-in on trial As more and more people take to the skies, so the market for products to expedite their progress through the terminal processes has grown proportionately. Check-in continues to be the nut to crack and this has led to yet more innovation. Today’s airline business is driven by product improvements, along with further technological progress. This is partly to enhance productivity and processes and partly to enable its participants to secure a key competitive edge. Swissport has been keen to anticipate such developments and indeed often pioneers them. Its successful establishment of a new Web check-in platform for smaller and mediumsized airlines and their customers is a prime example of its trendsetting activities. Now, together with SITA, Swissport aims to take a further forward-looking step by introducing a new mobile phone check-in facility. The pair are currently trialling a new check-in application which uses a customer’s mobile phone and this new facility was tested live during the recent IGHC in Kuala Lumpur. The system’s formal market launch is expected within the next few months. George Schmitt & Co has been awarded the contract for RFID-enabled baggage handling at Hong Kong International airport, using Alien Technology’s Squiggle tags. Bill Gunther, President of George Schmitt, expressed his enthusiasm over the deal. “With the leadership of Hong Kong International airport, we were able to provide a smooth transition from barcode to RFID baggage tagging through implementation of the industry standard Gen 2 tag using Alien’s IC and inlay for our HKIA baggage tag.” “We are very happy with the RFID baggage tags and the RFID transfer labels we are receiving from George Schmitt. The improved read rates have had a positive impact on the baggage handling process,” added Mark Turner, Assistant General Terminal Business Manager of the Airport Authority. In 2007, the station handled 47.8m passengers and 3.7m tonnes of cargo. Another tag solution ready Portugal’s Lisbon airport handles about 13m passengers per year and some 15,000 pieces of baggage in a typical day. As can be imagined, with this much activity it is vital that the airport’s operations run as smoothly as possible. To that end Denmark’s Lyngsoe Systems has deployed its Catellae ABQM (Automatic Baggage Quality Measurement) solution as a tool for measuring the quality of service and performance of the baggage handling process. Catellae ABQM provides end-to-end and on-the-spot visibility of baggage in the handling and distribution process, thereby pinpointing where improvements can be made to obtain the necessary results and maximum performance from the existing handling system. Such was the case at Lisbon. The fact that bottlenecks have been identifi ed and put into focus has been enough to change the behaviour of the staff operating the baggage handling system, and actions have been taken accordingly. Beyond the daily improvements, Catellae ABQM is providing information and a variety of time study reports of value to those involved in strategic decision-making. Monitoring the baggage throughput

17-19 November 2008 GOLD SPONSORS BRONZE SPONSORS SILVER SPONSORS At the Citywest Hotel, Dublin Financial Overview Is the sector making money? Does the industry justify further investment? Robin Cartwright, Partner, London Equity Group, KPMG Airline Overview A unique look at the airlines as customers by an industry expert. Where are they leading the ground handlers? Just how creditworthy Holly Hegeman, Industry Analyst, Planebusiness The Environment As airports begin to implement stricter environmental controls what are the impacts on ground handling operations and the extra Jody Lonergan, Manager-Corporate GSE, Continental Airlines, Emanuel Fleuti, Head of Environment, Public Affairs & Environment, Unique Zurich Senior Planner, Landside, San Francisco Airport and Nancy LoBue, Assistant Deputy Administrator, Office of Aviation Policy Planning Delivering Customer Service As a former airline CEO of Westjet and Zip Air but now working for a global handling organisation, Stephen Smith understands the true and the airline’s expectations. But how can these expectations be met? Stephen Smith, former CEO of Westjet & Zip Air Strategy The key to a successful business is a well defined strategy but how can such a strategy be defined in a short term business like Dr Glenn Parry, Senior Research Fellow, University of Bath School of Management Risk Management Understanding how to present your risk profile is key to premium control. James Outram, Executive Director, Willis Aerospace Cargo Security, eawb and contracts. Cargo handlers face big challenges in these areas that need to be addressed. Olivier Bijaoui, President & CEO, Worldwide Flight Services, Sandy Scott, Managing Director, American Airlines, P Balasubramanian, Manager Cargo Global Operations Services, Emirates, David Shepherd, Commercial Vice President of the Americas, BA World Cargo, Regional Director, Cargo Services, Europe & Middle East, IATA, H K Kim, Korean Air*(invited) Open Debate A chance to put any ground handling related question to a panel of industry experts Moderated by Justin Webb, BBC, North America Correspondent SPECIAL As the global ground handling business becomes ever more competitive, it is essential to keep up-to-date with the very that shape the business. Financial pressure, managing risk, being environmentally aware and adopting the right business essential elements of the business and these important topics will be presented by top level speakers and their presentations Additionally cargo – an important revenue source for so many handlers – will also be discussed with major cargo carriers planning to The next conference will feature a variety of papers and will include, amongst others, the